Privacy Policy

Introduction

Bathology Singapore ("we", "us", or "our") operates the website bathology-sg.web.app and our associated showroom services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us through WhatsApp, email, or in person at our showroom.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you disagree with its terms, please discontinue use of our services.

Information We Collect

We collect information you voluntarily provide to us when you:

• Contact us via WhatsApp, phone, or email
• Submit an enquiry or service request
• Visit our showroom and provide your contact details
• Subscribe to our product updates or newsletters

The personal information we may collect includes your name, phone number, email address, home or project address, and details about your renovation or purchase enquiry. We do not collect sensitive personal data such as NRIC numbers, financial information, or health data.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To process product orders and service requests
• To send you relevant product updates or promotions (with your consent)
• To improve our website, showroom services, and product offerings
• To comply with applicable laws and regulations in Singapore

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service partners: We may share your contact details with trusted contractors or delivery partners to fulfil a service or order you have requested.
• Brand suppliers: Where necessary to process a warranty claim or technical enquiry, we may share relevant information with the brand supplier concerned.
• Legal compliance: We may disclose your information where required by law, court order, or Singapore government authority.

Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Customer enquiry and transaction records are generally retained for up to 5 years for warranty and service purposes. You may request deletion of your data at any time by contacting us.

Cookies & Analytics

Our website may use basic cookies to improve your browsing experience. These are small files placed on your device that help us understand how visitors use our site. We do not use advertising cookies or sell browsing data. You may disable cookies in your browser settings, though some features of the website may not function correctly as a result.

Your Rights

Under the Singapore Personal Data Protection Act (PDPA), you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete personal data
• Withdraw your consent to the use of your personal data (subject to legal or contractual restrictions)
• Request the deletion of your personal data

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: