Frequently Asked Questions

We carry a curated selection of premium brands including Kohler, Duravit, ABI, Aalto, Blanco, Franke, VitrA, Carysil, Seven, MAGdrain, Aquafiny, Glorex, Tramontina, Monic, and OVES. Our portfolio spans faucets, basins, showers, smart toilets, sinks, bathtubs, drainage, and bathroom accessories from Europe, the USA, and beyond.

Yes. All products sold by Bathology are 100% genuine and sourced directly from authorised distributors or brand principals. Manufacturer warranties apply as standard. Please refer to each brand's warranty terms — our team can provide the relevant documentation upon request.

Absolutely. You're welcome to visit our showroom at 33 Ubi Avenue 3, #04-12 Tower B Vertex, Singapore 408868. We recommend contacting us beforehand via WhatsApp to schedule a consultation so we can prepare the relevant products and have a specialist ready for you.

Yes — many of our products are available in multiple finishes including chrome, brushed nickel, matte black, brushed gold, rose gold, and gunmetal. An antique finish is also available for selected brands and products. Availability depends on the brand and model. Contact us and we'll advise on what's in stock or available to order.

You can reach us via WhatsApp (+65 8188 9355), email at info@bathologysg.com, or by visiting our showroom. Our team will confirm product availability, provide a formal quotation, and guide you through the ordering process.

Prices are not listed publicly as they vary depending on quantity, project scope, and current promotions. Please contact us for a personalised quotation — we're happy to work within your budget and recommend alternatives where needed.

Yes. We work closely with interior designers, architects, and contractors on residential and commercial projects. Trade accounts with preferential pricing are available — please reach out to our team to discuss your project requirements.

We accept bank transfer (PayNow / internet banking) and cash. Full payment is required to confirm your order.

Lead times vary by brand and product. In-stock items can typically be delivered within 3–7 working days. Items sourced to order from overseas may take 4–12 weeks depending on the brand and shipping origin. We will confirm the estimated lead time at the point of order.

Yes, we deliver to all residential and commercial addresses across Singapore. Delivery to certain restricted or difficult-access sites may require additional coordination — please advise us when placing your order.

Yes. Self-collection is available from our premises at 33 Ubi Avenue 3, #04-12 Tower B Vertex, Singapore 408868. Please arrange a collection appointment with us in advance so your items are prepared and ready.

We can recommend experienced and trusted plumbers and installation specialists who are familiar with our products. Please speak with our team and we'll connect you with the right professional for your project.

Before installation, ensure that rough-in dimensions, pipe positions, and water pressure at site match the product specifications. All products come with installation manuals — we strongly recommend having a licensed plumber carry out the work to maintain warranty validity.

Yes. Most manufacturers require products to be installed by a qualified professional in accordance with the installation manual. Damage or defects resulting from improper installation are generally not covered under warranty. We recommend retaining all installation records.

Warranty periods vary by brand and product category — typically ranging from 1 to 5 years for most products, with some premium brands offering longer coverage on specific components. Contact us for the warranty details of a specific product you're interested in.

Contact us via WhatsApp or email with your order details, a description of the issue, and photos of the defect. Our after-sales team will assess the claim and advise on next steps — which may include repair, replacement of parts, or product exchange depending on the nature of the fault.

Yes, spare parts and replacement cartridges are available for most brands we carry. Availability depends on the specific model. Please provide us with the product model number and the part required — we will check availability and provide a quote.

Our showroom is located at 33 Ubi Avenue 3, #04-12 Tower B Vertex, Singapore 408868. We are open Monday to Saturday. We recommend contacting us before your visit to confirm availability and arrange a dedicated consultation slot.

Yes. Our team is happy to assist you with product selection based on your design brief, budget, and spatial requirements. Whether you're renovating a single bathroom or outfitting an entire development, we can guide you through the options and recommend suitable products from our portfolio.

Simply reach out to us directly. You can message us on WhatsApp (+65 8188 9355), email info@bathologysg.com, or visit our showroom. We're always happy to help.